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News By Food & Beverage Guest Room New Openings
Department Sales & Marketing Safety & Security Industry News
Published on Thu Apr 10, 2014 1:36 am
Source:  Ascension Software Press Release

Ascension Software's ORION Amenity InStay Services
Platform Increases Hotel Profitability and Efficiency

New online amenity gift service platform transforms outdated ordering systems into models of efficiency, profitability and guest satisfaction

Vancouver, WA - With ORION Amenity InStay Services, Ascension Software delivers an online amenity gift platform that replaces outdated, problematic and expensive manual programs. Hotels and resorts around the world are recognizing that this innovative solution has streamlined their amenity program administration, ensured accurate and secure amenity gift orders, and dramatically increased their sales and profits.

Manual amenity gift programs are inefficient, pulling hotel staff away from their regular duties to take and place gift orders for their guests. Beyond this inefficiency, these manual programs present a host of other issues. Every time credit card information is faxed or written down, customer's personal identity is at risk, and if lost or misplaced, these manual orders are sometimes never fulfilled. When taking customer orders, hotel staff doesn't always capture the order exactly as the customer intends-and it's an even greater challenge with orders placed in different languages. These inefficiencies and problems result in programs that are often expensive, and customers who are frequently unhappy.

ORION Amenity InStay Services eliminates these challenges. Customers can shop for gifts whenever they choose, without waiting for an available hotel employee to discuss their order. They can select whatever they want, on a completely safe, PCI-compliant online platform. Interpretation is no longer an issue-ORION recognizes many different languages. This innovative program reduces staff headaches and provides an experience that delights customers, resulting in increased sales and profitability.

An additional challenge hotel staff members face with manual programs is accurately describing amenity gifts to potential customers, looking to surprise friends or family with a special gift for a current or upcoming reservation.

"Pictures sell," stated Ken York, Chief Executive Officer, Ascension Software. "We designed ORION Amenities with the customer in mind, making it intuitive and visually appealing. It includes brilliant photographs that give customers a visual description of what they are ordering. They are enticed by the pictures, and the gifts practically sell themselves. Customers can easily place an order, knowing exactly what will be delivered to their friend or family member staying at the hotel."

About Ascension Software | Ascension Software is a leading innovator in secure guest computing technology and support services and is trusted by businesses in the U.S., Canada, Mexico, U.K. and the Caribbean. Ascension Software is focused on providing the hospitality industry with the finest remotely managed, self-service, automated business centers, public computing, in-room applications and fully hosted web-based property guest portals and iPhone, iPad and Android applications.

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